789h Privacy Policy

789h ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the 789h online gaming platform at 789h.one. This Privacy Policy describes how 789h collects, uses, stores, shares, and protects your personal information in connection with your use of our platform, games, and services.

This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By registering for a 789h account or using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your overall use of the 789h platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

789h collects the following categories of personal data from players:

2.1 Identity Data: Full name, date of birth, nationality, and government-issued identification details (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS ID) collected during account registration and identity verification (KYC).

2.2 Contact Data: Email address, mobile number, and residential address. This information is used to communicate with you about your account, transactions, and promotions.

2.3 Financial Data: Payment method details (e.g., GCash account reference, PayMaya account reference, BPI/BDO/Metrobank account details), deposit and withdrawal history, and transaction records. 789h does not store full payment card numbers on its servers.

2.4 Gaming Data: Betting history, game session data, wagering patterns, bonus usage, and account balance history. This data is used to operate the platform, detect fraud, and comply with regulatory requirements.

2.5 Technical Data: IP address, device type, browser type and version, operating system, screen resolution, time zone, and session duration. This data is collected automatically when you access the 789h platform.

2.6 Communications Data : Records of your communications with 789h support staff, including live chat transcripts, emails, and any feedback or complaints submitted through the platform.

2.7 Responsible Gaming Data: Self-exclusion requests, deposit limit settings, cooling-off period activations, and any responsible gaming assessments conducted by 789h staff.

789h collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Cookies, web beacons, pixel tags, and server logs that automatically record technical data when you access the 789h platform;
• Third-party sources: Identity verification providers, payment processors, fraud detection services, and publicly available sources such as government databases, where permitted by Philippine law;
• Platform activity: Data generated by your use of 789h games, betting markets, and account features, recorded automatically by our systems.

789h uses your personal data for the following purposes:

• To create, verify, and manage your 789h account;
• To process deposits, withdrawals, and other financial transactions;
• To verify your identity and age (21+) in compliance with Philippine gaming regulations;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To personalise your gaming experience and recommend relevant games or promotions;
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts);
• To send you marketing communications about 789h promotions, where you have consented to receive them;
• To comply with our legal and regulatory obligations under Philippine law, including PAGCOR-aligned requirements and AML obligations;
• To monitor and improve the performance, security, and functionality of the 789h platform;
• To support responsible gaming initiatives, including identifying players who may be at risk of problem gambling.

Under the Data Privacy Act of 2012, 789h processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game operation;
• Legal obligation: Processing required to comply with Philippine laws and regulations, including AML obligations, age verification requirements, and PAGCOR-aligned regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

789h does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions;
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements;
• Game providers: Licensed game software providers whose games are available on the 789h platform, to the extent necessary to operate those games;
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection providers who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: The National Privacy Commission (NPC), PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or court order.

All third-party service providers who process personal data on behalf of 789h are required to implement appropriate technical and organisational security measures and to process data only in accordance with our instructions and applicable Philippine law.

7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the 789h platform. They allow us to recognise your device, remember your preferences, and analyse how you use our platform.

7.2 Types of Cookies We Use. 789h uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session management and security cookies. These cannot be disabled;
• Performance cookies: Used to analyse platform usage and performance, helping us identify and fix issues;
• Functionality cookies: Used to remember your preferences, such as language settings and display options;
• Analytics cookies: Used to understand how players interact with the 789h platform in aggregate, to improve our services.

7.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 789h platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

789h retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity data is retained for a minimum of three (3) years following account closure;
• Marketing consent records are retained for the duration of your account and for three (3) years following account closure or withdrawal of consent.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 789h:

• Right to be informed: The right to know what personal data 789h collects and how it is used;
• Right of access: The right to request a copy of the personal data 789h holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.

789h implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls ensuring that only authorised personnel can access personal data;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for internal systems access;
• Incident response procedures for detecting, reporting, and managing data breaches in accordance with NPC notification requirements.

While 789h takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

The 789h platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. 789h does not knowingly collect personal data from individuals under the age of 21.

If 789h becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 789h platform, please contact us immediately at [email protected].

789h reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered players by email or through an in-platform notification prior to the changes taking effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of the 789h platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 789h handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly on the 789h platform
• Email (plain text): [email protected]

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.